In this issue
to Tandet Expressway, our e-newsletter
to advise you of Tandet and industry happenings. Of particular
interest in this issue are two stories about how Tandet employees
rise to the challenge in meeting our service commitments to
our clients – “where they are living proof that
we do what we say we will – even if it is in the middle
of the night.” We hope you find the Expressway informative.
Please forward it to your associates, or better yet, add their
names to our list using the form at the end of the newsletter.
Have a great day.
makes the grade in service – at 3 AM
Egg Grading Station Ltd. of Monkland, Ontario, about one hour
East of Ottawa, was looking for a distribution partner who could
meet their growth demands.
Nadeau, General Manager of Monkland started with Tandet by renting
a truck . He chose Tandet because Greg Loveland, Solutions Manager
with Tandet NationaLease of Ottawa, convinced him that they
really believed in customer service. Greg said he could be reached
even in off-hours in emergencies. This commitment was put to
the test one night when JF woke up Greg for assistance at 3
AM when a rental truck hadn’t arrived to start the next
day’s deliveries. Greg, knowing the nature of the egg
business, reacted by personally delivering a truck by 4 AM to
ensure the deliveries could meet their schedule. The original
truck was delayed three hours due to a traffic backup from an
to JF, “That was when I knew that Tandet really understood
service and would do what they said they would. It was amazing
that I could even reach someone at that time in the morning,
but then to have them react that way, it meant I could trust
them to look after my business.”
that relationship has progressed from rentals to full service
lease – starting with a new Kenworth T800 sleeper truck.
This is the first of eight trucks in the Monkland fleet to go
full service lease. In the meantime, Tandet provides service
for them as well as savings on the Tandet Fuel Program. JF wants
to outsource more services so he can concentrate on his main
business instead of worrying about fleet maintenance issues.
was recently acquired by Nutri-oeuf of Montreal. As market leader
in Quebec, Nutri-oeuf grades 38% of all the eggs produced in
Quebec. They service over 500 customers (supermarkets, food
chains), and distributors (restaurants and convenience stores)
covering most of Quebec, except for the outlying districts.
Most of the egg suppliers to Nutri-oeuf are shareholders. For
more information on Nutri-oeuf, go to www.nutri-oeuf.com.
a solution to your distribution concerns, contact Greg Loveland,
Solutions Manager, Tandet NationaLease Ottawa, at 1-877-826-3386
or email email@example.com.
service that great companies are built on”
is what John George of Precision Resources said when sending
a thank you note to Andrew McCleave, Account Manager of Tandet
Dedicated for reacting to a call from their dispatch about
a driver issue.
Resources provide critical components solutions such as fineblankings
with an array of secondary finishing options to the automotive,
computer, office equipment and various machine components
industries. These options include plastic encapsulation, drilling,
tapping, machining and broaching. They have eight divisions
throughout North America, including Cambridge and a recent
acquisition of SEKAM Technologies Inc. in Kitchener. Service
is critical to their business plan. Precision recently outsourced
dedicated services to Tandet, starting with two tractor trailers
on a 24/7 schedule for deliveries throughout southern Ontario.
night dispatch called Andrew at home around 6pm to see what
could be done when a temporary replacement driver was late
for the appointed changeover time. The day driver had waited
for the transfer to take place and to relay some delivery
information. Andrew quickly assessed the situation and filled-in
himself as driver to make the deliveries on schedule. “You
have to do what you have to do to meet our service obligations,
and especially in the automotive sector,” said Andrew.
An experienced driver in the past, Andrew works with Dedicated
accounts on the hiring, training and coordination of drivers
to meet their needs. He knows what it takes.
Visscher, in Precision Resources dispatch was most appreciative
of the response, saying, “Tandet proved tonight that
what they say they do - they do.”
more information about Tandet Dedicated, contact Mike Brown,
Dedicated Senior Operations Manager, Tandet Dedicated at 1-800-268-3816
or email firstname.lastname@example.org.
Bullock - Profile
Mechanic to Account Management
Murray Bullock is looking after your account you can be sure
he knows what it takes to keep your trucks moving. For the past
eight years Murray has been providing customer service from
the maintenance shop perspective. Murray started as a mechanic
with Tandet in 2000 in Mississauga. In his first year he moved
to the Cambridge branch where he quickly progressed to lead
hand, then assistant shop supervisor and then to service manager,
all in just a little over four years, in a shop with six technicians
and a shop administrator. Cambridge is ideal since Murray lives
in Freelton and can get home in time to coach Mallory's (his
daughter 11) and Mitchell's (his son 9) baseball teams, and
play for the league he is in. Murray’s wife Cindy heads
up their fan club.
has recently been traded to the sales team, changing positions
to Current Account Manager where he is now applying his analytical
and organizational skills in the field working with Tandet clients.
His first hand knowledge of the mechanical issues allows him
to be more aware of what truck specifications are required to
stand up to demanding schedules and loads. He can recommend
programs that will ensure his clients’ fleets have excellent
to Murray, “I came to Tandet because I was looking for
a company where I could grow and learn as many different aspects
of the business as possible. I didn’t want to continually
do the same job for years. I must say Tandet sure delivered
on that. When the Account Management sales position was first
offered to me I wanted to think about it because it was quite
a change. After considering it for a few days, I realized that
it offered me much of what I liked doing as a service manager
but without being tied to one particular branch. This gives
me an opportunity to see the rest of Tandet and build stronger
relations with our customers.” Murray is a team player
that plays for both Team Tandet and your team if you are lucky
enough to have him looking after your account.
was also recently profiled in a special Metroland newspaper
insert promoting employment opportunities as part of an Ontario
Trucking Association initiative to encourage youths into the
industry. See page 6 in the linked article: www.ontruck.org/info/specialevents/pdf/Driving_Your_Future_Supplement_Part1.pdf
big crush on tires
Tire loves old tires – in fact they picked up over two
million of them in a year. But that is not what the “big
crush” is all about. Their new truck and trailer is the
exciting part. Equipped with a unique cab-crane, this truck
picks up huge tires and loads them into the top-loading trailer
that is specially equipped with a cylinder-driven compression
plate. This in turn compacts the tires for maximum capacity.
These accessories are powered by their own PTOs (power take
offs), one of which is mounted on the tractor’s roof.
Tire started in business in the mid 1990s in Hagersville. Now
they are one of the biggest companies in their marketplace,
operating throughout much of Ontario and feeding the recycling
plants with rubber tires that end up in a variety of products,
such as rubber flooring.
to Mike Moffat, President and founder, “Tandet is one
of the few companies that will customize tractors like this.
They are prepared to get creative with specifications once they
determine the application is practical. This truck is on a Full
Service Lease program, which means that Tandet will look after
it while we concentrate on our schedules.” Since it is
on the road a lot, its maintenance schedule will be coordinated
through the Tandet-FMS Fleet Maintenance Service that can schedule
fleet service in a Tandet location or almost anywhere in North
America through pre-screened service centres.
assistance in meeting your special equipment needs and Full
Service Lease information, contact Stan Liberty at 905-603-6292
or email email@example.com.
New Fleet Management Service for private fleets
Management Services (Tandet-FMS) manages all aspects of your
own “private fleet,” from emergency breakdowns
and scheduling services to scrutinizing your vendors’
work orders and processing your payables - 24 hours per day,
7 days per week.
process is managed through Tandet’s in-house FMS group.
With state-of-the-art Voice-Over-Internet-Protocol (VOIP)
telephony, the latest in call centre software and the soon-to-be-released
Road Assist breakdown software, we can connect, find and assist
you anywhere in North America. Couple that with our over 4,000
vendors who have joined the system and we have you covered!
you place a call, you are answered by a Tandet Technical Services
Representative who is capable of diagnosing the repair required
both with your driver or the vendor of your choice. Don’t
have a vendor in mind? We’ll find you one, wherever you
Choose from these services:
of all repairs and breakdowns
and approving all service invoices
and selection of vendors or use of your own vendor network
purchase orders (POs) to vendors on your behalf
to vendors upon review relative to POs and invoices
for license permits
of this is tracked and entered into Tandet’s fleet management
software system. We then give you a window into our operating
system with our Customer Web Access (CWA) portal. This enables
you to look at your fleet from anywhere, at any time, day
or night. If you have a computer and Internet access, you
have one of the industry’s leading web-based software
programs to review, analyze and track repairs and out-of-service
vehicles in real time!
make this available for low monthly payments based on your
fleet size. There is no expensive software to purchase, no
extended implementation schedules, no need for exhaustive
hiring, training and replacement of employees.
control and reduce your overall fleet costs now, by simply
calling our maintenance expert Murray Bullock at 905-635-2025
or email him at MBullock@tandet.com.
client renewal says a lot
Pet Depot of Oakville is one of Tandet’s oldest lease
clients, first signed a lease with Scott Tilley in the early
1990s. Known then as Ren's Feed and Supply, their first truck
was used to deliver farm and laboratory feeds across southern
Ontario. The Pet Depot operation was a small part of the operation
then, but that changed as Oakville grew. The operation is
now run by Ren's son Colin. The store has been expanded and
is complemented with an Internet order operation and a franchised
store in Guelph. But they’ve never forgotten where they
started, and continue a reliable distribution service to their
farm and laboratory feeds customers.
and Scott Tilley have relied on Ren's help for their own pets
over the years. According to Scott, Tandet Vice President,
"Ren's has built a business based on a solid reputation,
supplying quality products and services delivered through
"old fashioned" personal service. Rarely have I
been in the store that Ren, Colin or a member of their staff
have not had a personal conversation with a customer about
their pet, their children, their farm or the last item they
bought at the store. We see Ren's as a quality business that
delivers quality products - and they expect quality from their
plus years of doing business with Tandet says they must be
getting what they expect,” said Stan Liberty, Tandet
Account Manager. “They have just ordered and received
two new Kenworth 300 trucks on our full service lease program.”
Chris Banks, Tandet Oakville Service Manager said, "It
is always gratifying to see a customer sign another lease
because it means we have succeeded in meeting or exceeding
our customer's expectations."
confirmed by Colin Job of Ren’s, who had the following
to say about their relationship with Tandet. “Tandet
has always given us great service and quality trucks. When
it came time to renew, they considered our operation and then
recommended some tailgate specification changes from a new
supplier that would give us better performance and better
safety. Tandet cares about our business, which is the kind
of supplier you want to grow with.”
season has its challenges. Even in the summer and fall, rain
can provide hazardous conditions. Here are some driving tips
to help you arrive at your destination safely and on time.
Caution when it first starts to rain:
Engine oil and grease can cause intersections to be slippery
when first wet especially during extremely dry spells.
Time cushion: Everyone
knows the 14 hour clock is ticking, but during rainy conditions,
allow extra time for slower speeds.
If the visibility becomes so bad you can’t see the
vehicle in front of you, it is time to pull over.
curves and corners: Control your breaking
before you enter the curve or corner and take it slow. Don’t
use the brakes as you enter the curve.
using the brakes:
Take your foot off the accelerator rather than using the
brake during wet road conditions. Try your brakes out by
tapping them lightly to make sure they are pulling evenly.
Avoid using them hard.
alert to hydroplaning:
Release the gas pedal slowly and keep the steering straight
until your wheels regain traction.
Changing lanes involves visibility and control issues on
the clearest of days. When it rains, avoid changes unless
your vehicle: Ensure
the equipment is functioning and maintained, not only to meet
regulations but to avoid accidents. Check the following frequently:
blades and washer fluid
Tires (tread and proper inflation)
Headlights (working and clean)
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